FAQ
We invite you to explore the sections below to find answers to your questions. If you can't find what you're looking for or have additional questions, don't hesitate to contact us. We're always here to help!
1. General Questions
What is your return policy?
We strive to ensure your complete satisfaction with your purchase. That’s why we accept returns for all items within 14 days of the purchase date. For detailed instructions on the return process, please refer to our Returns page.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. With this tracking number, you can check the status of your order on our website or the carrier's website.
Can I cancel or modify my order?
We understand that changes may sometimes be necessary. If you want to modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.
2. Product Questions
What size should I order?
To ensure you order the correct size, we provide a convenient size chart for each product on the product page. Please refer to this chart for detailed sizing information.
What is the material of this product?
You can find information about the material of each product under the "Product Description" section on the product page. If you have further questions about the material, feel free to contact us.
How should I care for this product?
The care instructions for each product are listed under the "Product Description" section on the product page. Following these care instructions is important to ensure the longevity of your product.
Can I see this product in other colors?
If the product is available in other colors, they will be displayed on the product page. If you don’t see the color you’re looking for, contact us, and we’ll do our best to assist you.
3. Payment Questions
What payment methods do you accept?
We offer various payment methods, including credit cards (Visa, MasterCard, American Express),PayPal and Shop Pay.
Is my payment information secure?
Yes, we take the security of our customers’ payment information very seriously. All transactions are securely processed, and we use industry-standard encryption technology to protect your information.
4. Shipping Questions
How long will it take to receive my order?
Delivery times depend on your location and the chosen shipping method. Detailed information about shipping times can be found in our Shipping Policy.
How much does shipping cost?
Shipping costs vary depending on your location and the chosen shipping method. We offer free shipping within the Benelux. For more information about shipping costs, please refer to our Shipping Policy.
Do you offer free shipping?
Yes, we offer free shipping for orders within the Benelux. More details about our free shipping policy can be found in our shipping information.
Do you ship to P.O. boxes?
Yes, we also ship to P.O. boxes. Please ensure that you provide your complete and accurate shipping address to avoid delivery delays.
5. Contact Questions
How can I contact customer service?
You can reach our customer service team by sending an email to [EMAIL] or using the chat function at the bottom right of any webpage.
What are your opening hours?
Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM. We also strive to respond to inquiries outside of these hours via chat and email.
How can I provide feedback?
We greatly value your feedback. You can send us a message via our contact page on our website or email us at [EMAIL].
Do you have a physical address?
At this time, we do not have a physical store. We work with a warehouse to keep operational costs low and offer you the best prices.